Contact Center Services

We at BLUE BELLS TECHNICAL SERVICES Provides digital solutions for enhancing Customer Experience With a leading Contact Center solutions.

BLUE BELLS TECHNICAL SERVICES Contact Center soultion enable you to

• Adopting the best customer channels (Voice, Digital Channel � Twitter, Whatsapp, Live Chat and Self services IVR).
• Monitoring Contact Center performance � Customer Feedback (Recording, Dashboard, KPI�s , real time and historical reporting)
• Automating Customer Experience with Integrating with CRM, Chatbot and Self Services IVR

With BLUE BELLS TECHNICAL SERVICES�s You will be able to establish , maintain and operate Call Center (contact centers), customer service and customer care all inclusive range of call center solutions in India include:

• Setup new Call center
• Enhance current Call Center
• Call Center Consulting
• Call Center Infrastructure
• Voice Analytics
• Value Added Services
• CRM
• Billing Systmes
• Development & Integration Services
• Support Services

BLUE BELLS TECHNICAL SERVICES contact Center Services offers the best communication program and call center products in the market to strengthen call center technology and develop the business of the organisation.

Call Center Services � Why Choose BLUE BELLS TECHNICAL SERVICES ?

At BLUE BELLS TECHNICAL SERVICES, we strive to help you identify and implement the interrelated accelerators that drive the success of your call center. We bring you

• Over 10 years of hands-on business experience in servicing call centers in India.
• Extensive technical knowledge and expertise of call center infrastructure, technology frameworks, systems and business processes
• Vendor neutral approach that helps you address your customers� demands more efficiently and achieve your own business objectives more quickly.

Our Services

• New Contact Center Setup and Implementation
• Providing Global Contact Center systems and Open source Contact Center systems as well.
• All in one system designed to help business worldwide improve services, increase productivity and reduce costs.
• Providing Voice self-service systems, Such as interactive voice response (IVR).
• Providing standalone Call recording systems.
• Providing Customer Relationship Management (CRM) systems.
• Help call center agents access the right information and knowledge about a customer�s history to improve the overall customer experience.
• Providing Speech Analysis & Interaction Analytics Systems.
• Providing Text-to-Speech (TTS) Systems.
• Engine converts Arabic/English text into a natural, human-sounding voice output.
• Providing specialized consultancy services for the establishment, management and operation of call centers, customer service and customer care.